FAQ
Here you will find answers to the most common questions. Do you have other questions? Do not hesitate to contact us!
What is your cancellation policy?
Our cancellation policy means that if you need to cancel your booked appointment with us, you must do so at least 24 hours before the planned treatment.
What happens if I cancel within 24 hours of my booked appointment?
If you cancel your appointment within 24 hours of your booked appointment, you will be charged 100% of the treatment cost.
How can I cancel or change my booked appointment
You can cancel or change your booked time by contacting us directly. The easiest way is to call us or send us a message. We will help you make changes or cancellations according to our policy.
Can I buy products from you?
Yes, you can buy products from our salon. We offer advice and recommendations on which products are best for your hair type and needs.
What is the difference between student treatments and regular treatments?
Student treatments offer a 30% discount and are performed by our students who are in training. These students work under the close supervision of our experienced hairdressers. Please note that as they are still honing their skills, treatments may take slightly longer than regular treatments. Despite this, we guarantee that you will receive high-quality service and that we strive to meet your expectations.
Do you offer any extra amenities or services during the visit?
Absolutely! Whether you want a refreshing drink, something to browse, entertainment, special music or product tips, we're here to accommodate your needs. Do not hesitate to tell us what you need or desire and we will do our best to accommodate it.
How do you adapt to each customer?
We adapt our treatments and services to each customer's needs and wishes. We listen to you carefully to understand your desired look and ensure that your time with us is as good as possible. Our goal is for you to leave the salon with a smile on your face and feeling beautiful.
Do you have any tips for taking care of your hair and maintaining style in everyday life?
We always offer advice and tips to help you care for your hair and maintain your style in everyday life. We make sure you have the tools and knowledge needed to look good and feel confident every day.
How can I request a quiet seat if I want a quiet moment?
If you need a quiet moment without a lot of talking, you can easily request a "QUIET CHAIR" when you book, whether it's online or by calling or writing to us. We will make sure you get the peace and quiet you need during your treatment.
